Members sign in to the Church Portal without a password. You enter your email address or phone number, and Gracely sends a 6-digit code by email or text message to confirm it's you. If, right after you ask for a code, you see "No church access found for this email address" (My Gracely app) or "Please contact your pastor for access to the church portal." (web portal), it means the email you entered isn't linked to anyone in a church who can log in.
On the web portal, an email that isn't linked to anyone in People shows ① "Please contact your pastor for access to the church portal." right after Send Login Code. The My Gracely app shows "No church access found for this email address."
What the error means
The email address you typed isn't connected to a church member who can log in. This usually comes down to one of these:
The email isn't listed in the church's People at all.
The person existed, but their access was later removed.
The person is marked as a Visitor or is archived. Visitors and archived people can't log in to the Church Portal or the My Gracely app.
In each case, there's no active member record tied to that email, so Gracely has nothing to log you in to.
How to fix it
1. Double-check the email address (most common fix)
By far the most frequent cause is a typo or an alternate email. Make sure you're entering the exact email address the church has on file for you. If you have more than one email (for example, a personal and a work address), try the other one. A single wrong character means Gracely can't find your record.
You can also try the other method: if your email isn't found, try your phone number, and the other way round.
2. Ask a church admin to add you in People
If your email genuinely isn't in the system yet, a church admin needs to add you. Once someone at your church creates your record in People using that email address, you'll be able to log in with it. For admins, see How to create, edit, and delete a person.
3. If your access was removed, ask to be re-added
If you used to be able to log in and now can't, your access may have been removed. A church admin can add you back in People with your email address to restore access. If you're marked as a visitor or archived, an admin can open your profile and click Remove visitor status or Unarchive person.
Logging in with a phone number
You can also log in with your phone number. Choose Use phone number instead, enter your number, and Gracely texts you a 6-digit code. If the number isn't found, the My Gracely app shows "No church access found for this phone number. Please check it or contact your church administrator." The web portal shows "Please contact your pastor for access to the church portal." This usually comes down to one of these:
The number isn't on your profile in the church's People.
The number is typed differently from the one on file. Spaces, dashes and brackets don't matter, and US numbers work with or without +1. Numbers outside the US need the country code.
You're marked as a Visitor or are archived.
To fix it, enter the phone number your church has on file for you, with the country code if it's a number outside the US. If it still isn't found, ask a church admin to add or correct the phone number on your profile in People, or choose Use email instead and log in with your email.
For church admins helping a member
If a member reports this error, confirm the email on their record matches what they're typing, and make sure they have a record in People at all, and that it isn't marked as a visitor or archived. For a full walkthrough of the login process and common login problems, see How Members Log In to the Church Portal and How to help a member who can't log in.
👉 Log in to Gracely to follow along.
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