This article answers the most common questions members ask about My Gracely.
Logging In
Q: How do I log in?
Enter the email your church has on file. You’ll get a 6-digit verification code by email, no password. Enter it and you’re in.
Q: I didn’t receive the login code.
Check Spam, Junk, or Promotions.
Make sure your email is spelled correctly.
Tap Resend code.
Still nothing? Ask your church to confirm your email is correct in their system.
Q: It says it can’t find my account / church.
You’ll see “No church access found for this email address.” Use the exact email your church has on record. If you’re unsure, ask your church staff to check or update it.
Q: I belong to more than one church.
After you enter your code, the app shows a “Select your church” step. Pick the one you want to open.
Download and Setup
Q: Where do I download the app?
iPhone: Download on the App Store
Android: Download on Google Play
Q: Is there a cost?
No, the app is completely free for members of churches using Gracely.
Giving
Q: Can I give through the app?
Yes, one-time or recurring donations, choose a fund, and optionally cover processing fees.
Q: How do I see what I’ve given?
Open More → My Giving to view your history by fund and date (online and offline).
Events and Forms
Q: Can I register for events?
Yes. Browse the Calendar tab, open an event, and register or buy tickets if it’s paid.
Q: Where are forms like prayer requests?
Tap More → Forms for any open forms. View your submissions under My Forms.
Profile and Family
Q: Can I update my contact information?
Yes. Open More, tap your name, and edit your details.
Q: Can I see my family’s activity?
Yes. Open More → My Family for household members, giving, attendance, and form submissions.
Member Directory and Privacy
Q: What is the Member Directory?
It’s a list of your church community, reached from More → Member Directory, with Members, Families, and Birthdays tabs. From a person’s card you can Call, SMS, Email, or open a Map, when they’ve shared that detail.
Q: Can my church turn the directory off?
Yes. Churches can enable or disable the directory for everyone in Settings → Church → Defaults → “Portal Member Directory.” The directory turns on for all churches on June 30, 2026.
Q: How do I hide my photo, email, phone, or address?
On the edit-profile screen, use the toggles “Allow other church members to see my photo / email / contact number / address in the member directory.” Everything is shown by default, switch off anything you’d rather hide. When you hide a field, the matching button (Call, SMS, Email, or Map) also disappears for other members. See “Controlling your privacy in the My Gracely app.”
Chat
Q: How does Chat work?
The Chat tab holds your group conversations. Chats appear automatically for the groups you belong to.
Q: I don’t see any chats.
The Chat tab shows “No Chat Rooms Yet” until you join a group with chat. Ask your church about joining a group.
Technical Issues
Q: The app won’t open or keeps crashing.
Close and reopen it.
Make sure you’re connected to Wi-Fi or data.
Check for updates in the App Store or Play Store.
Delete and reinstall.
Q: Who can I contact?
Start with your church staff. For app-specific technical issues, email [email protected].