Gracely shows you which members have logged in to the My Gracely app or your church’s Portal, and lets you email a login invite to anyone who hasn’t yet.
See who has logged in
👉 Log in to Gracely to follow along.
Go to People from the left sidebar. Two things on this page show login activity:
Never logged in — the card at the top counts members with an email address who have never logged in to the app or the Portal. Visitors and archived people aren’t counted. Hover the ⓘ icon to see this explanation in Gracely.
Logged in — a column in the table. A green ✓ means the person has logged in to the app and/or the Portal at least once. A gray ✗ means they haven’t.
① The Never logged in card. ② The Logged in column. ③ A gray ✗ means the person hasn’t logged in yet. ④ A green ✓ means they have.
Hover the ⓘ next to Never logged in to see who the card counts.
💡 Tip: Click the Logged in column header to sort the list, so the people who haven’t logged in are grouped together.
⚠️ Note: Gracely started recording member logins in October 2026. A member who used the app or Portal before then shows as not logged in until they open it again.
Filter the list by login status
On the People list, click Advance filters.
Open Login status and choose All members, Logged in, or Never logged in.
Click Apply filters.
① Open Login status. ② Choose Never logged in (or Logged in). ③ Apply filters.
Never logged in shows people with an email address who have never logged in. It can include visitors, so the list may be longer than the number on the Never logged in card. To match the card, also set Profile status to Non-visitors only.
Check one person’s login status
Open a person’s profile. Under their name you’ll see their login status:
Logged in Mobile App, Logged in Portal, or Logged in Mobile App & Portal ✓ — where the person has logged in.
Not logged in — the person hasn’t logged in yet. If they can be invited, a Send invite link appears next to it, and Last invited shows the date of the most recent invite.
① This member has logged in to both the My Gracely app and the Portal.
① This member hasn’t logged in yet; Last invited shows when they were last sent an invite. ② Send invite emails them a new one.
Send a login invite
A login invite is an email that encourages a member to start using the My Gracely app or your church’s Portal. You can send one from two places:
From a profile: open the person’s profile and click Send invite next to Not logged in.
From the People list: click the ⋯ button in the person’s row and select Send login invite.
① In the ⋯ menu on the People list, choose Send login invite.
The invite is sent straight away. You’ll see one of these messages:
Login invite sent — the email is on its way.
Already invited in the last 24 hours — this person was invited less than 24 hours ago, so no new email was sent. Try again later.
Login invites could not be sent. Please try again. — something went wrong; wait a moment and try again.
Who can be invited
You can send a login invite to anyone in People who:
has an email address on their profile,
is not marked as a visitor, and
is not archived.
For anyone else, Send invite and Send login invite don’t appear. To invite a visitor, first remove their visitor status (⋯ → Remove visitor status). To invite someone without an email, add their email in Contact details first.
⚠️ Note: Each person can receive at most one login invite every 24 hours. If several people share the same email address, they get a single email.
What the member receives
The member gets an email sent in your church’s name and addressed to them by name, inviting them to log in to the My Gracely app or your church’s Portal. They log in with the email address on their profile and a 6-digit code — no password needed.
Invite everyone who hasn’t logged in
Login invites are sent one person at a time. To reach everyone who hasn’t logged in in one go, filter the list and send a group email instead:
In People, open Advance filters, set Login status to Never logged in (and Profile status to Non-visitors only), then click Apply filters.
Tick the checkbox at the top of the table to select everyone in the list.
Click Send Emails and write a message that explains how to download the My Gracely app or open your church’s Portal.
See How to send an email to a person and mass email from the People list for the details.
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