Cancelling a paid plan is self-serve — there's no need to contact support. You can cancel your subscription (or let a free trial end) directly from your account in just a couple of clicks.
👉 Log in to Gracely to follow along.
How to cancel your subscription
Go to Church Settings → Subscription.
On the Free Plan card, click Downgrade.
In the dialog that appears, pick the main reason and click Downgrade.
① Church Settings → Subscription. ② On the Free Plan card, click Downgrade.
① Pick the main reason. ② Downgrade schedules the cancellation. ③ Keep my plan closes the window without changing anything.
What happens after you cancel
Your cancellation is scheduled for the end of your current billing period — you keep full paid access until then.
When that period ends, your account moves automatically to the Free plan.
Your data is not deleted. Paid-plan features simply become unavailable until you upgrade again.
Changed your mind? You can reverse a pending cancellation anytime by clicking Reactivate on the Subscription page.
① While a cancellation is scheduled, your plan card shows the date it ends. ② Reactivate cancels the downgrade.
Cancelling a free trial
If you're on a free trial, you have two options: simply let the trial end, or downgrade the same way described above. Either way, you won't be charged, and your account moves to the Free plan.
Cancelling only an add-on
The SMS and Custom Domain add-ons have their own separate Cancel buttons on the Subscription page. If you only want to drop an add-on — but keep your paid plan — use those buttons instead of downgrading.
Each active add-on has its own button: ① Cancel SMS Subscription ② Cancel Custom Domain.
Learn more
Still need help? Start a chat with us.