Cancelling a paid plan is self-serve — there's no need to contact support. You can cancel your subscription (or let a free trial end) directly from your account in just a couple of clicks.
How to cancel your subscription
Go to Church Settings → Subscription.
On the Free plan card, click Downgrade.
Confirm your choice in the dialog that appears.
What happens after you cancel
Your cancellation is scheduled for the end of your current billing period — you keep full paid access until then.
When that period ends, your account moves automatically to the Free plan.
Your data is not deleted. Paid-plan features simply become unavailable until you upgrade again.
Changed your mind? You can reverse a pending cancellation anytime by clicking Resume on the Subscription page.
Cancelling a free trial
If you're on a free trial, you have two options: simply let the trial end, or downgrade the same way described above. Either way, you won't be charged, and your account moves to the Free plan.
Cancelling only an add-on
The SMS and Custom Domain add-ons have their own separate Cancel buttons on the Subscription page. If you only want to drop an add-on — but keep your paid plan — use those buttons instead of downgrading.
Learn more
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