Quick answers to the questions churches ask most about Gracely billing and subscriptions.
How much do the paid plans cost?
Standard — $29/month billed monthly, or $19/month billed annually.
Pro — $59/month billed monthly, or $49/month billed annually.
Annual billing is cheaper per month than monthly billing.
Where do I manage my subscription?
Go to Settings → Subscription. From there you can compare plans, upgrade, downgrade, and switch your billing cycle.
Who can change the plan or billing?
Only users with the Subscription permission — by default, the Administrator role. Other roles can't open the billing area.
Is the Free plan really free?
Yes. The Free plan is forever free, with no credit card required. It includes people, groups, families, events, attendance, in-app chat, SMS, and up to 10 emails per month with 2 extra users.
What are the email limits?
Free — up to 10 emails/month.
Standard — up to 500 emails/month.
Pro — unlimited emails.
How does SMS billing work?
SMS uses credits. You get 10 free credits at signup and 100 free when you activate SMS. Activation is a one-time fee plus $5/month. After that you buy credit packs (for example 100 credits for $2, up to 5,000 for $100). One SMS (up to 160 characters) uses one credit per recipient. A longer message is split into up to 10 SMS of 153 characters each, and each SMS uses one credit per recipient.
What happens to my data if I downgrade?
Your data isn't deleted. Features that belong to the higher plan simply become unavailable until you upgrade again. See What happens when I upgrade or downgrade my plan?
How do I pay?
Payment is by credit or debit card, entered securely when you upgrade.
Why does checkout say it’s disabled?
To protect your account from card fraud, Gracely locks checkout after 5 declined card payments within 24 hours. While it’s locked you can’t upgrade or change your plan, connect a new card, activate SMS, buy SMS credits, or activate a custom domain, and you may see “Checkout is disabled for this account. Please contact support.” Email [email protected] or start a chat with us and we’ll unlock it.
Need a different question answered?
Email [email protected] or start a chat with us.