This article helps you fix the most common problems in My Gracely.
I'm not getting my login code
Check your Spam, Junk, or Promotions folder.
Make sure your email is spelled exactly as your church has it on file.
Tap Resend code and use the newest code, older codes stop working.
If you see "Code expired. Please request a new one," request a fresh code.
Still nothing? Ask your church to confirm your email in their People list.
"No church access found for this email address"
You're signing in with an email that isn't matched to your church. Use the exact email your church has on record, or ask your church staff to add/correct it in People.
"Incorrect code. Please check and try again."
Re-enter the 6-digit code carefully. If you keep getting this, tap Resend code for a new one.
The app shows a blank screen or won't load
Make sure you're connected to Wi-Fi or cellular data.
Fully close the app and reopen it.
Check for an update in the App Store or Google Play, an outdated version can cause loading problems.
Restart your phone.
If it persists, delete and reinstall the app, then log in again with your email.
The app keeps crashing
Update to the latest version.
Reinstall the app.
Make sure your phone's operating system is up to date.
I have more than one church
After entering your code you'll see a "Select your church" step, choose the one you want. If you don't see the right church, ask that church to confirm your email is in their People list.
Still stuck?
Start with your church staff, they can fix most account and email issues. For app-specific technical problems, email [email protected].
Still need help? Start a chat with us.