đŹ Watch the 30-second video: People: How to find duplicate profiles
What Are Duplicate Profiles?
Duplicate profiles happen when the same person is added more than once in your account.
This can happen when:
Someone is added manually twice
A person is added with a different spelling
A person is added with the same phone number or email
How Gracely Detects Duplicates
Gracely identifies possible duplicates based on:
Same name
Same phone number
Same email address
Where Youâll See Duplicate Profiles
If Gracely finds possible duplicates, you will see a Duplicate Profiles button, with the count, in the filter bar above the People list. Click it to list only the possible duplicates, and click it again to see everyone.
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â When Gracely finds possible duplicates, a Duplicate Profiles button with the count appears in the filter bar above the People list.
This makes it easy to notice duplicates and take action quickly.
What You Can Do
At the moment, Gracely does not support merging duplicate profiles.
However, you can:
Review the suggested duplicate profiles
Confirm which profiles look like the same person
Keep the correct one and remove the extra profile if needed
Click the button to list only the possible duplicates, here â two Anna Walsh profiles with the same name and email. Click it again to see everyone.
Need Help?
If youâre not sure which profile to keep, contact our support team and weâll help you review them.