What Are Duplicate Profiles?
Duplicate profiles happen when the same person is added more than once in your account.
This can happen when:
Someone is added manually twice
A person is added with a different spelling
A person is added with the same phone number or email
How Gracely Detects Duplicates
Gracely identifies possible duplicates based on:
Same name
Same phone number
Same email address
Where You’ll See Duplicate Profiles
If Gracely finds possible duplicates, you will see a button in the middle of the screen that helps you review them.
This makes it easy to notice duplicates and take action quickly.
What You Can Do
At the moment, Gracely does not support merging duplicate profiles.
However, you can:
Review the suggested duplicate profiles
Confirm which profiles look like the same person
Keep the correct one and remove the extra profile if needed
Need Help?
If you’re not sure which profile to keep, contact our support team and we’ll help you review them.